Refund Policy
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We want you to pay only for a service that works for you. That is why you can try Chatbot SaaS free for 14 days before paying anything — and why every payment is covered by this policy.
14-day refund on every payment
You can get a full refund of any payment within 14 days of the date it was charged, for any reason. This covers:
- the first payment of a subscription;
- renewals — for example, if you forgot to cancel before your plan renewed;
- charges for upgrading a plan or adding extras;
- top-ups of conversations.
After 14 days from a payment, that payment is not refundable, except where the law requires otherwise or in the cases provided for in our Terms of Service (a material change to the terms or the removal of an essential feature).
How to request a refund
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Refunds are therefore processed by Paddle. You can:
- request it directly from Paddle at paddle.net, using the email of your purchase and the order number in your receipt; or
- write to us at [email protected] with your account email and the date of the payment, and we will ask Paddle to process it.
Refunds go back to the original payment method. Paddle usually processes them within a few days; your bank may take 5–10 business days to show the money in your account.
What happens after a refund
- A refunded subscription payment cancels that subscription: the plan ends when the refund is processed, and your account returns to the state it had before the payment (for example, an expired trial). Your data is kept as described in our Privacy Policy.
- A refunded upgrade or extra is removed and your previous plan continues.
- A refunded top-up removes the conversations it added that have not been used.
Cancelling without a refund
You can cancel at any time from "Plan and billing" in your account. Your plan stays active until the end of the period you have already paid for and does not renew. Cancelling does not by itself refund the current period — for that, request a refund within the 14 days described above.
Chargebacks
If something went wrong with a payment, please contact us or Paddle before asking your bank for a chargeback: a refund is faster for you, and a chargeback may suspend the account while it is resolved.
Your rights under the law
This policy does not limit any right you have under the consumer law of your country — including, in Colombia, the right of withdrawal (derecho de retracto) and payment reversal (reversión del pago) under Law 1480 of 2011, which this 14-day policy covers and extends.
Questions: [email protected].