The conversation
Detected from what the visitor writes. The answer comes in that language, even if your content is in another one.
Multilingual websites
Answers in your visitor's language
A tourist asks in English, a customer in Portuguese, another in French. Your website's chatbot detects the language each one writes in and answers in it, from your own content, without you translating anything.
How languages work
One chatbot for every language of your site
Three languages meet in every chat, and each one is handled on its own.
Your content
Each source says which language it is in. The chatbot searches first in content in the visitor's language, then in the rest.
The chat window
Taken from your page's language. Your greeting and texts are written per language, and the buttons come in English, Spanish, Portuguese, French or German.
How it works
Ready in an afternoon
1. Give it your content
Texts, questions and answers, PDF files or the pages of your website, which it reads again every day. It answers only from what you give it.
2. Paste one line
Copy your installation script from the panel and paste it on your website. The chat appears on every page, with your colors and your logo.
3. Your team steps in when needed
When it does not know an answer or the visitor asks for a person, it hands the chat to your team. Outside your hours, the visitor leaves a message that reaches you by email.
Questions
Frequently asked questions
Do I have to translate my content?
No. By default the chatbot translates your content on the fly into the visitor's language. These translations are not reviewed by a person; for your most important languages, add your own content in that language and the chatbot uses it first.
Can I limit it to my own languages?
Yes. With "Configured languages only", a visitor writing in another language is told which languages your chatbot serves and gets no translated answer.
What about live chat with my team?
Each person of your team says which languages they attend, and every visitor is offered someone who speaks theirs, with support hours per language or shift.
Does it make up answers?
No. It answers only from the content you load. When your content does not cover a question, it says so and offers a person of your team.
How much does it cost?
You pay per conversation, not per seat or per resolution, and every plan includes live chat with your team. All prices are on the pricing page, and you can try it free, without a card.
Do my visitors need to install anything?
No. The chat opens on your website, on a computer or a phone. Visitors write in their language and get the answer in it.