The AI is in the plan
At Tidio, the AI agent is bought apart from the live chat plan. At Gotachat, every plan is the AI chatbot plus live chat with your team.
Comparison
Looking for a Tidio alternative?
Both put a chat on your website with AI and your team behind it. The difference is in how the AI is sold and counted: here is what changes, and when Tidio suits you better.
What changes
Gotachat and Tidio, side by side
What we say of Tidio comes from its public pricing page as we read it on October 23, 2026; it may have changed since. Check it, and our plans, before you choose. Tidio is a trademark of its owner; Gotachat is not affiliated with it.
One count, and your team does not use it
Gotachat counts only the chatbot's conversations: chats with your team, and a visitor asking for a person, are not counted, however many your team answers.
Several chatbots, one quota
Every Gotachat plan includes several chatbots, for different sites, brands or languages, sharing the plan's conversations. Unused conversations carry over to the next month.
Answers only from your content
Texts, questions and answers, PDF files (scanned ones too) and your website's pages, read again every day. When your content does not cover a question, it says so and offers a person.
When Tidio suits you better
If you need the chatbot today on channels besides your website, or working inside your own systems (checking availability, taking payments), look at what Tidio offers. Gotachat answers on your website from your own content, takes bookings, appointments and other requests in the chat and sends them to you by email or to Zapier, Make or n8n, with your team ready to step in.
How it works
Ready in an afternoon
1. Give it your content
Texts, questions and answers, PDF files or the pages of your website, which it reads again every day. It answers only from what you give it.
2. Paste one line
Copy your installation script from the panel and paste it on your website. The chat appears on every page, with your colors and your logo.
3. Your team steps in when needed
When it does not know an answer or the visitor asks for a person, it hands the chat to your team. Outside your hours, the visitor leaves a message that reaches you by email.
Questions
Frequently asked questions
Can I try it without removing Tidio?
Yes. Add a test page or a copy of your site to your chatbot's domains and try it there with your content. When you are ready, swap one script for the other on your website.
Does it make up answers?
No. It answers only from the content you load. When your content does not cover a question, it says so and offers a person of your team.
How much does it cost?
You pay per conversation, not per seat or per resolution, and every plan includes live chat with your team. All prices are on the pricing page, and you can try it free, without a card.
Do my visitors need to install anything?
No. The chat opens on your website, on a computer or a phone. Visitors write in their language and get the answer in it.